EasyCoins help and support center

1.Why Google 2FA？
2. How to Bind Google 2FA
3. Reasons for an Invalid Google 2FA Code 
4. How to Restore/Unbind Google 2FA

1. Why Google 2FA?

When setting up a new EasyCoins account, you must set a password to protect your account, but a password alone is not enough in today’s worls. To add another layer of security to your account, it is strongly recommended to bind Google Authenticator to your EasyCoins account. This can help prevent unauthorized logins, even if your password has been leaked.

Google Authenticator is an authenticator app by Google that implements two-step verification services using a time-based one-time password. The app offers a 6-digit dynamic code that changes every 30 seconds, and each verification code can only be used once. Once you have bound it, you will be asked to fill in the dynamic code for login, withdrawal, API creation, etc.

2. How to Bind Google 2FA

The Google Authenticator app can be downloaded from the Google Play Store and Apple App Store. Go to the store and search for Google Authenticator to find and download the app.

If you already have the app, let's go ahead and learn how to bind it to your EasyCoins account.

Step 1: Log in to your EasyCoins account. Click the avatar on the upper-right corner and select Account Security in the drop-down menu.

Step 2: Find Security Settings, click Set, and then click Send Code. An email verification code will be sent to your registered e-mail address.

Step 3: Next, you will see the page shown below. Please record the Google Secret Key and store it in a secure place. You will need it to restore your Google 2FA if you lose your phone or accidentally delete the Google Authenticator app.

Step 4: Once you have saved the Secret Key, open the Google Authenticator app on your phone, click the "+" icon to add a new code. Click ‘Scan barcode’ to open your camera and scan the code. It will then set up the Google Authenticator for EasyCoins and start generating the 6-digit codes.

******Below is a sample of what you will see on your phone in the Google Authenticator App******

Step 5: Lastly, enter the 6-digit code shown on your phone into the Google Verification Code box, and click the Activate button to complete.

Tips:

• Be sure to correct the server time in the Authenticator if you have an Android device. Select "Settings – Time correction for codes."
• Some phones need to be restarted after binding. Also turn on 24-Hour Time and Set Automatically in Settings -> General Date & Time.
• For login, trading, and withdrawal, users are required to enter the verification code.
• Please DONOT delete the Google Authenticator from your phone.
• Be sure to enter the correctGoogle 2-step verification code. If you enter the wrong verification code five times, the Google 2-step verification will be locked for 2 hours.

3. Reasons for Invalid Google 2FA Code

If the Google 2FA code is invalid, ensure that you have done the following:

1. Verify you entered the 2FA code for the correct account,if 2FAs for multiple accounts  are bound to one phone;
2. Each Google 2FA code is only valid for 30 seconds.Be sure to enter the code within 30 seconds;
3. Ensure the time on the Google Authenticator App on your phone is synchronized with the time on the Google server.

How to synchronize the time on your phone (Android Only)

Click "Settings"

Click "Time Correction for Codes"–> "Sync now"

If this doesn't work, please rebind Google 2-Step Verification if you saved the 16-digit Secret Key.

If you did not save the 16-digit Secret Key and are unable to access your Google 2FA code, please  read Part 4 below to unbind Google 2FA.

4. How to Restore/Unbind Google 2FA

If you cannot access the Google Authenticator app for any reason, please follow the guidance below to restore or unbind it. 

1. If you saved your Google Secret Key, simply rebind it in the Google Authenticatorapp and it will start generating a new code. For security reasons, please delete the previous code from your Google 2FA app once you have set a new one.

2. If you did not save the Google Secret Key, please click ‘2-FA unavailable?’ to unbind it. You will be asked to fill in the Email Verification Code and Trading Password. Next, you will be required to upload the requested ID information to verify your identity.

This may sound inconvenient, but please understand that the Google 2FA code is a very important security setting, and we will not unbind it before verifying who is submitting the request. Once we have verified your information, the Google Authenticator will be unbound in 1–3 business days.

3. Ifyou have a new device and want to transfer Google 2FA to this new device, please log in to your EasyCoins account to change 2FA in the account security settings.

Tips:

To ensure account security, the withdrawal services in EasyCoins will be temporarily locked for 24 hours after changing important security settings, such as unbinding Google 2FA.

Contents:
Part 1: Sign Up and Tips
Part 2: Sign In and Tips
Part 3: Reset/Forgot Sign In Password

Part 1: Sign Up and Tips

Go to the EasyCoins website, where you should see a page similar to below. Click on the "Sign Up" tab in the upper right corner. Here, users can register for an account with a mobile phone or email address.

1. Sign up with an e-mail address

Input your E-mail address and set your desired password. Read through and agree to the "User Agreement" and "Privacy Policy", then click "Sign Up Now". 

After that, we will send the email verification code to your box, enter the verification code you received. Then congratulations on your sign up!

2. Sign up with a mobile phone
Select the country code, input your phone number, and set your desired password. Read through and agree to the "User Agreement" and "Privacy Policy", then click "Sign Up Now". 

After that, we will send the  verification code to your phone number, enter the verification code you received. Then congratulations on your sign up!

Tips: 

1. If your email address or phone number is already used for an EasyCoins account, you cannot use the same credentials for another registered account.

2. Users from supported countries can sign up for an account via mobile phone. If your country is not on the supported list, please register an account using your email address.

3. If you are invited to sign up an EasyCoins account, please check whether the referral code is filled in on the password setting interface or not. If not, the referral link might be expired. Please input the referral code manually to ensure the referral relationship is successfully established. 

Congratulations! You have now completed your registration and are able to use EasyCoins now. The Beginner’s Guide may help you to complete security settings quickly and start trading on EasyCoins.

Part 2: Sign In and Tips

First, you need to access www.EasyCoins.com. Please click the “Sign In“ button in the upper right corner of the website.

Notes: 
1. If you do not remember your password, please click the "Forgot Password?" tab;
2. If you encounter Google 2FA issues, please click Google 2FA issues;
3. If you encounter mobile phone issues, please click Phone Binding Issues;
4. If you entered the wrong password five times, your account will be locked for 2 hours. 

Part 3: Reset/Forgot Sign In Password

Please refer to [Option 1] if you wish to update the login password. 

Please refer to [Option 2] if you forgot your login password and are unable to sign in.

Option 1: Update a New Password

Click the "Change" button in the "Sign in Password" section in "Security Settings":

Then, please enter your current password, set your new password, and click "Next" to complete.

Option 2: Forgot Sign In Password 

Click "Forgot password?" on the sign in page. Then input your E-mail address or phone number and click the "Send Code" button. Please check in your mailbox/phone for the email verification code. Click "Submit" after filling in the verification code you received. 

Note: Before entering the E-mail address/phone, ensure it is already registered on EasyCoins. The email/SMS verification code is valid for 10 minutes. To ensure account security, please change your login password every 90 days.

Now you can set a new login password. Please make sure the password is complicated enough and saved properly. To ensure the account security, please do NOT use the same password which you have already used somewhere else.